What is AA Markt?

Welcome to AA Markt, your ultimate destination for an exquisite culinary journey through the heart of Pakistan, India, the Orient, and Vietnam. At AA Markt, we're passionate about bringing the authentic flavors of these diverse cuisines to your kitchen, offering a carefully selected range of groceries that capture the essence of each culinary tradition.

What do we do?

At AA Markt, we envision a world where the vibrant flavors of Pakistani, Indian, Oriental, and Vietnamese cuisines come together, creating a tapestry of taste that transcends borders. Our commitment is to provide you with the finest and most genuine products, allowing you to savor the richness of global culinary experiences.

Can I use aamarkt.com or visit the Store?

We encourage you to visit our store in Mehrower Allee 20, 12687 Berlin Germany and witness a great shopping experience. You can visit our store pages online to buy your desired groceries but in limited as frozen item cannot be delivered.

Does AA Markt have an active online community for posting, sharing, and providing insight on its products and services?

Yes, we do. Our integrated network of social media services includes Facebook & Instagram.

Is buying online safe?

AA Markt guarantees a secure shopping experience, as aamarkt.com processes payment transactions only through securely encrypted Payment Gateways. All your personal information, including credit card, name, and address details, goes through an encrypted channel considered the best in the industry for secure commerce transactions.

Account Enquiries

Why do I need to register?

To be able to buy from www.aamarkt.com, you need to be a registered user. Registration also helps www.aamarkt.com by allowing them to contact you whenever needed, ensuring a safe shopping environment, providing updates on the latest products, promotions, and special offers based on your preferences and past purchases/sales, and allowing you to make item recommendations and suggestions.

Why do I need a password?

You need a password and your www.aamarkt.com account to purchase securely on the site, keeping your details and account settings safe from other users.

What is a www.aamarkt.com ID?

Your www.aamarkt.com ID is the way you are identified on the site. It is your unique identity as a user, allowing www.aamarkt.com to recognize you and your delivery address whenever you shop, ensuring effortless reception of your purchases without having to fill in your details every time.

Is it free to register for a www.aamarkt.com account?

Yes, registration at www.aamarkt.com is completely free.

What should I do if I forget my password?

If you have forgotten your password, don't worry, it happens to everyone. You can simply click the "forgot password" link on the login page and follow the instructions to reset your password. If you need further assistance, fill out the Contact Us form on our website or contact our customer service team at +49 176 40569896.

How do I create a www.aamarkt.com account?

To create a www.aamarkt.com account, simply click on the sign-up link at the top of the page, follow the onscreen instructions, and you will be an official www.aamarkt.com account holder.

Can I place my first order after creating my account?

Once you have created an account and logged in, you can place your first order anytime.

How can I change my profile information?

Once logged in, click on your account link at the top of the page to access your dashboard. From there, you can change your profile information and save your changes.

Can someone else use my www.aamarkt.com account?

Someone else can use your www.aamarkt.com account, but we recommend against sharing your details. Instead, your family and friends can create their accounts quickly and easily.

Order Inquiries

How do I place an order on www.aamarkt.com?

To place an order on www.aamarkt.com, click the "Add to Cart" button for the item you want to purchase. The item will be added to your shopping cart, which you can view anytime by clicking on the shopping cart icon at the top of the page. Once you are ready to check out, click the shopping cart icon and follow the prompts to complete your order.

How long is the shelf life of the food products?

All of our products have a shelf life of at least 3 to 6 months. If you should ever receive an item that has a too short expiry date, you can contact us at any time.

Why haven't I received a confirmation email from AA Markt?

Please always check the spam folder in your email inbox and feel free to contact us if you have any further questions.

Why hasn't my refund been credited to my account yet?

Please note that it can take 7 to 14 working days for the amount to be transferred to your account.

What if an item is damaged, a wrong item was delivered, or something is missing?

We apologize for the inconvenience. Get in touch with us and we will find a solution together.

What should I do if I find any quality issues with the product I have received from AA Markt ?

Please take clear pictures of the product covering all sides of the product, if possible.

Also, please take pictures of the Lot/Batch number along with the expiry date given on the item(Usually on the back panel), if applicable, and share with us along with your order number by email.

Also, mention the issue/s you have found in detail for each product. This will help us assess and respond quickly to resolve the issue.

Can I return an item if I'm not happy with it?

If you are not 100% satisfied with your purchase, the items can be returned for a refund. You have 14 days from the delivery date for this.

What payment methods can I use to pay for my order?

We currently accept many online payment methods mentioned on our website.

SHIPPING

Is it possible to change the address or to amend my order after it has been processed?

Yes, after the order has been placed, you still have 1 hour to inform us about change requests. Unfortunately, we cannot consider any inquiries that we receive later.

Will my entire order be shipped in one package?

Orders with a total weight of more than 30kg or a large number of individual items are usually sent in several packages. Please don't be irritated if the parcels are not delivered at the same time. We assure you that you will receive all items.

How do I get free shipping on my order?

Shipping charges will be shown when you see your cart on website. It will depends on different promotions when the shipping will be free.

How will my order be shipped?

We work together with DPD to ship all of our packages. Due to the size and weight of some orders, the items can be packed in two boxes in individual cases.

When will my order be shipped?

We strive to dispatch all orders within 1-3 working day. We will send an email when your order is processed and another email when the package is shipped. The shipping email contains the tracking number and an expected arrival date.

How can I track my order?

All tracking information and delivery details can be found in the shipping confirmation email and in your account on www.aamarkt.com.

Can I cancel my order or edit my delivery address?

Please send us an email with your order number to info@aamarkt.com. We can make cancellations and changes as long as the order has not yet been dispatched.

How do I contact AA Markt / AA Traders customer support?

You can contact www.aamarkt.com customer support through the following channels:

 Call center: +49 176 40569896

 Email: info@aamarkt.com